How to diagnose performance on Amazon/ Flipkart?

In the bustling realm of e-commerce, platforms like Amazon and Flipkart reign supreme, offering businesses unprecedented opportunities to showcase their products and reach millions of potential customers. However, navigating these vast marketplaces requires more than just listing products; it demands a nuanced understanding of performance metrics and strategic insights.  To thrive in this competitive landscape, businesses must focus on achieving the 4P’s of e-commerce: Discoverability, Availability, Pricing, and Buyability. 

Enter Revstack: a big data powerhouse that unlocks actionable insights, empowering businesses to expand their reach and dominate marketplaces with confidence. In this comprehensive guide, we’ll explore how Revstack revolutionises performance diagnostics on Amazon and Flipkart, providing digital shelf and market intelligence to help businesses unlock their full potential in the digital marketplace.

4Ps of E-commerce:

Before diving into the nitty-gritty of performance metrics, let’s establish the foundation- the 4Ps of e-commerce:

1. Discoverability: Can customers easily find your products? Are you ranking high in relevant searches?
2. Pricing: Are your prices competitive without sacrificing profitability?
3. Buyability: Is the buying journey smooth and optimised for customer satisfaction?
4. Availability: Do you have enough stock to meet demand and avoid frustrating out-of-stock situations?

Revstack empowers you to excel in each of these areas, providing the tools and data you need to dominate the digital shelf.

Deciphering the DQ Score: A Holistic Performance Metric

The Digital Quality (DQ) Score emerges as a powerful yardstick for evaluating performance on e-commerce platforms like Amazon and Flipkart. This comprehensive metric takes into account various factors that influence a seller’s success, including product quality, customer reviews, pricing competitiveness, fulfilment efficiency, and seller reliability. By analysing the DQ Score, sellers can gain valuable insights into their overall performance and identify areas for improvement.

Unveiling Discoverability: Shine Bright in Search Results:

In the vast ocean of e-commerce, discoverability stands as a critical factor influencing sales and success. Revstack empowers sellers to optimise their product listings for maximum discoverability on e-commerce platforms. With advanced keyword analysis and optimization tools, sellers can ensure that their products stand out in search results, attracting more potential customers and driving organic traffic to their listings. Key metrics such as Search Volume, Share of Voice, Brand Ads Spend Share, and Product Visibility help sellers gauge their discoverability and make informed decisions to improve their visibility.

• Search Volume: This metric indicates the total number of times shoppers search for a specific keyword or term related to your product on the platform. Higher search volume suggests your product has the potential to reach more customers, but it doesn’t guarantee visibility.
• Share of Voice: This metric compares your brand’s visibility to that of your competitors for relevant keywords. It shows how often your product listings appear in search results compared to similar offerings. A higher share of voice indicates better brand awareness and discoverability.
• Brand Ads Spend Share: This metric reveals your brand’s investment in paid advertising compared to competitors for relevant keywords. It helps assess your reliance on paid advertising for discoverability and the potential impact on organic visibility.
• Product Visibility: This metric reflects how often your product listings appear in search results for relevant keywords, regardless of ranking. It considers various factors like keyword optimization, listing completeness, and image quality. Higher product visibility increases the chances of shoppers finding your product.

By monitoring these metrics and implementing strategic improvements, you can attract more organic traffic and watch your sales soar.

Optimising Pricing: Striking the Perfect Balance:

Pricing serves as a powerful lever for influencing consumer behaviour and driving sales. 

Revstack’s pricing analytics provide sellers with data-driven insights into market trends and competitor pricing strategies. Armed with this information, sellers can optimise their pricing strategies to strike the perfect balance between profitability and competitiveness, driving sales and maximising revenue potential on Amazon and Flipkart. Key metrics such as Price Sensitivity and Price Brand Analysis help sellers make informed pricing decisions.

• Price Sensitivity: This metric shows how changes in your product’s price impact customer demand. Understanding price sensitivity helps set competitive prices that maximize sales without sacrificing profitability.
• Price Brand Analysis: This metric compares your product’s prices to those of competitors for similar offerings. It helps identify pricing gaps and opportunities to adjust your pricing strategy to remain competitive and attractive to customers.

The goal is to find the sweet spot between affordability and profitability. By leveraging these insights, you can strike the perfect pricing balance and drive sustainable growth.

Enhancing Buyability: Craft a Seamless Buying Journey:

Revstack’s analytics platform helps sellers optimise the purchase journey for maximum buyability on e-commerce platforms. By analysing customer behaviour and transaction data, sellers can identify friction points in the purchasing process and implement improvements to streamline the checkout experience, leading to higher conversion rates and increased customer satisfaction. Key metrics such as Content Score, Ratings, Reviews, Drivers of Satisfaction for Shoppers, Net Promoter Score, and Sentiment Analysis help sellers understand and enhance their buyability.

• Content Score: This metric evaluates the quality and completeness of your product listing content, including titles, descriptions, images, and specifications. A high content score improves product understanding and trust, leading to higher conversion rates.
• Ratings & Reviews: These provide customer feedback on your product’s quality, value, and overall experience. Positive ratings and reviews build trust and encourage purchase decisions.
• Drivers of Satisfaction for Shoppers: This identifies the specific aspects of your product or listing that most influence customer satisfaction, like fast delivery or clear descriptions. Focusing on these drivers can further improve buyability.
• Net Promoter Score (NPS): This metric measures customer loyalty and likelihood to recommend your product to others. A high NPS score indicates satisfied customers who can become brand advocates.
• Sentiment Analysis: This analyses customer reviews and feedback to understand their emotional response to your product. Identifying negative sentiment allows you to address concerns and improve your offerings.
  
  

Ensuring Availability: Never Miss a Sale:

Availability plays a pivotal role in maintaining customer satisfaction and driving repeat business. Revstack’s inventory management features enable sellers to maintain seamless availability of their products on Amazon, Flipkart, and other platforms. By monitoring stock levels in real-time and setting automated restocking alerts, sellers can minimise the risk of stockouts and ensure that customers can always find and purchase their products with ease. Key factors such as Out of Stock and BuyBox help sellers track and optimise their product availability.

• Out of Stock: This metric indicates how often your product is unavailable for purchase due to insufficient inventory levels. High out-of-stock rates can lead to lost sales, frustrated customers, and damage your brand reputation.
• Buy Box: This refers to the featured purchase box displayed prominently on product pages. Winning the Buy Box increases conversion rates as it simplifies the buying process for customers. Maintaining adequate stock levels is crucial for Buy Box eligibility.

Proactive inventory management and understanding these metrics ensure you’re always ready to meet customer demand.

Empowering E-Commerce Excellence with Revstack

Diagnosing performance on Amazon and Flipkart requires a comprehensive understanding of key factors such as the DQ Score, discoverability, availability, pricing, and buyability. By leveraging these insights, sellers can gain a competitive edge in the dynamic world of e-commerce, identify areas for improvement, and implement targeted strategies to drive growth and success. With Revstack, companies selling on Amazon, Flipkart, and other e-commerce platforms gain a powerful ally in their quest for marketplace domination. By unlocking actionable insights and optimising their strategies with precision, sellers can expand their reach, drive rapid growth, and achieve unparalleled success in the digital marketplace. Say goodbye to guesswork and hello to data-driven strategies with Revstack—your ultimate partner for e-commerce excellence.